A customer-oriented company listens to and, above all, analyzes the feedback it receives regarding its various products and services. It pays close attention to both online and offline feedback.
Every time a student leaves a comment or asks a question on any of our social media channels publicly or privately, or sends it to us via email, or tells their friends and family about the training they received, they are giving us the opportunity to grow and improve. The experience of students who attend our courses and the feedback they leave—both anonymously in our satisfaction surveys and publicly on any of our social media pages—are a logical way to get an accurate idea of the quality of the specialized training we deliver.
Social media is a completely normal part of our day-to-day operations as a company—a way to share relevant information naturally, fostering dialogue, offering proximity, striving to be accessible to your requests and needs, aiming to offer continuous care, and conveying the genuine values that define us as a company.
Back in March, we compiled a summary of recent comments that students had left about their experience attending our courses. It is a true privilege for our instructors to receive such fantastic feedback wherever they go—especially considering that so far this year they have traveled halfway around the world. Below are the latest comments, in this case from healthcare staff who attended our Management of Agitated and/or Aggressive Patients courses in Ceuta and Valladolid:
“Great course we just finished in Ceuta. We loved it! Great professionals, people, and teachers You’ll be back in Ceuta! ”
“Thank you so much for the amazing course you gave us…. 100% recommended. We need you to come back to Ceuta to keep learning!”
“I attended a course they delivered last Wednesday, organized by SATSE in Valladolid. I recommend that if you get the chance, you train with them. I think I will get a lot of value out of what I learned, all presented in an engaging way.”
Who knows? Maybe the next training session will be at your hospital, healthcare center, school, union… and you can give us your feedback. Soon we will be in Albacete, Matera (Italy), Salamanca, and Ibiza because “We take our training wherever you need it.”
En el sector del ocio, la formación continua es la mejor herramienta de prevención.
Si quieres elevar los estándares de protección de tu establecimiento o recibir más información sobre nuestras jornadas de concienciación, contacta con nosotros hoy mismo y construyamos juntos un entorno más seguro.
