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Customer service and relations

Communication and Customer Relationship Management

Effectively identify customer needs, adapting language and attitude to each situation.
Improve the expression of ideas clearly, professionally, and assertively, both verbally and non-verbally.
Apply active listening and empathy techniques.
Manage objections and resolve conflicts constructively.
Maintain calm and strengthen the relationship with the interlocutor.
Foster a proactive attitude oriented towards customer satisfaction.
Integrate communication skills in real customer service and sales situations through practical dynamics and role-plays.

FUNDAE bonus available, maximum 30 participants according to dossier.