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Difficult customers and conflicts

Problem Customer Management

Detect early signs of agitation in disgruntled customers to prevent risks of verbal or physical aggression.
Acquire strategies to redirect hostile situations using verbal de-escalation as a first measure.
Successfully reverse conflict situations and improve the customer experience.
Learn to repel an attack and escape the scene.
Train in defensive and physical restraint techniques.
Control agitated or aggressive individuals.

FUNDAE bonus available, maximum 30 participants according to dossier.

Duration 8 hours presenciales

Modality In-person

Students 18

Instructors 2

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