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Communication and customer service

Communication and Customer Relationship Management

Course Objectives

Effectively identify customer needs.
Adapt language and attitude to each situation.
Express ideas clearly, professionally, and assertively.
Apply active listening and empathy.
Foster approachable, effective, and customer-centric communication.
Manage objections and resolve conflicts constructively.
Maintain calm and strengthen the relationship with the customer.
Foster a proactive, satisfaction-oriented attitude.
Integrate communication skills through role-plays in realistic environments.

Information

Duration 4 u 8 hours presenciales

Modality In-person

Instructors 1

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Are you looking for customized training for yourself or your team?

Phone

+34 971 090 173
+34 685 144 773

Email

info@emergencystaff.es