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Managing difficult customers

Problem Customer Management

Course Objectives

Detect early signs of agitation in disgruntled customers.
Manage risks of verbal or physical aggression.
Redirect hostile situations using verbal de-escalation.
Reverse the situation to improve the customer experience.
Learn to repel an attack and safely leave the scene.
Train in defensive and physical restraint techniques.
Control agitated or aggressive individuals.

Information

Duration 8 hours presenciales

Modality In-person

Students 18

Instructors 2

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Are you looking for customized training for yourself or your team?

Phone

+34 971 090 173
+34 685 144 773

Email

info@emergencystaff.es